Feedback & Reports
At Prescription, we believe it's important that everyone who interacts with us can share feedback, concerns, complaints or reports in a safe and accessible way.
This reporting channel is intended for customers, employees, suppliers, partners and other stakeholders who wish to report questions, concerns or issues about our activities, products, communication, working methods or value chain.
We treat every report carefully, respectfully and confidentially. Where possible, you will receive an acknowledgement of receipt within 2 business days and we will inform you about the next steps.
How we handle your report:
At Prescription, we take every report seriously. We ensure a careful, confidential, and fair handling of complaints, concerns, and suspicions of misconduct.
After submitting a report:
- You will receive an acknowledgment of receipt within 2 business days, provided you have left your contact details.
- We will assess your report within 5 business days and determine the necessary follow-up steps.
- We will investigate the report carefully and strive to resolve it within 30 business days.
- You will receive a progress update at least every 10 business days as long as your report is being processed.
- We will inform you in a timely manner if further investigation is required and the expected resolution period changes.
Safe and confidential reporting
You can also submit a report anonymously. Prescription does not accept any form of prejudice, intimidation, or retaliation against individuals who make a report in good faith.
Are you experiencing negative consequences because you filed a report? You can report this through the same channel. We will investigate such situations confidentially and take protective measures where necessary.
In the case of an anonymous report without contact details, we unfortunately cannot send you personal progress updates.
More information about our working methods, responsibilities, and protective measures can be found in our full Grievance Mechanism Policy.
